Privacy Policy

We (Environment Agency) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • Environment Agency is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of Environment Agency.

We handle your personal information to provide better services for you. This is how we look after that information. When we ask you for personal information, we promise:

  • to make sure you know why we need it
  • to only ask for what we need, and not to collect too much or irrelevant information
  • to protect it and make sure nobody has access to it who shouldn’t
  • to let you know if we share it with other organisations to give you better public services – and if you can say no
  • to make sure we don’t keep it longer than necessary
  • to not make your personal information available for commercial use without your permission unless it is information that we are required to make publicly available on a public register.

 

In return, we ask you to:

  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a new address

 

This helps us to keep your information reliable and up to date.

 

You can get more details on:

  • how to find out what information we hold about you and how to ask us to correct any mistakes
  • circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or produce anonymised statistics
  • our instructions to staff on how to collect, use and delete your personal information
  • how we check the information we hold is accurate and up to date
  • how to make a complaint

 

Contact

Email: enquiries@environment-agency.gov.uk

Data Protection Manager
Environment Agency
Horizon House
Deanery Road
Bristol
BS1 5AH
 

When we ask you for information, we’ll keep to the law, including the Data Protection Act, 1998.