Lower River Lee (Lea) Environmental Management Incident Notifications

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Closes 2 Mar 2020

Opting in to receive updates

If you choose to provide us with your email address it will be stored in line with the General Data Protection Regulations (GDPR) and the Data Protection Act (DPA) 2018. For more information please read our privacy notice.

Environmental incident updates will be sent out during a significant or major incident, in line with our incident response procedures. Please note that we may not always choose to send out updates regarding an incident. If you do have any enquiries regarding a live or historic incident please contact us by:

Calling us on:
03708 506 506 (Monday to Friday, 8am to 6pm)
Emailing us at:
Writing to us at:
National Customer Contact Centre, PO Box 544, Rotherham, S60 1BY, United Kingdom

You can read our privacy notice here

Privacy notice

We are the Environment Agency and we are Category 1 incident responders for flooding and environmental incidents. We are piloting a new service for providing updates to members of the public on environmental incidents. We are the data controller for this process. A data controller determines how and why personal data (personal information) is processed. Our personal information charter (www.gov.uk/government/organisations/environment-agency/about/personal-information-charter) explains how we deal with your personal information. Go to GOV.UK and search 'Environment Agency personal information charter'.

The personal data we are collecting about you here includes:
•Your email address
•Geographic area of interest
•Whether you are opting in to receive notifications as a local resident, local business, local community group or media

We are allowed to process your personal data because you consent to us doing so by providing us with these details. You have the right to withdraw consent at any time. The lawful basis for processing your personal data is consent.

What we do with your personal data

Incident notifcations

The Environment Agency will use your email address and area of interest to contact you during environmental incidents where we will provide you with relevant information including any advice and guidance. This will be at the discretion of the duty incident staff.

We will only use the information on your affiliation to help us improve this service in the future.

How long we keep your personal data

We will keep the personal data you have provided as part of our records until this service is superseded or changed for operational reasons. As mentioned above, you can ask for your personal data to be removed at any time.

Where your personal data is processed and stored

We store and process your personal data on our servers in the UK. We will not transfer your personal data outside the European Economic Area.

Contact details

Our Data Protection Officer (DPO) is responsible for independent advice and monitoring of the Environment Agency’s use of personal information.

If you have any concerns or queries about how we process personal data, or if you would like to make a complaint or request relating to data protection, please contact our DPO using the following details:

Data Protection Officer
Environment Agency
Horizon House
Deanery Road


You can find out about your personal data rights from the Information Commissioner's Office (ICO) at www.ico.org.uk. The ICO regulate the data protection legislation. You have the right to lodge a complaint with them at any time.

Environmental Incident Notification Principles

If you have any queries or complaints about the this service, please contact:

Jamie Thompson, Consultation Co-ordinator

Environment Agency
Bessemer Road
Welwyn Garden City

Email: james.thompson@environment-agency.gov.uk

1. Please provide us with your email address for environmental incident updates to be sent to
2. Which area(s) would you like to receive environmental incident updates on?
3. Which of the following are you?